FAQs
We understand that planning a holiday and choosing the perfect luxury villa rental can involve many questions. To make your experience as seamless as possible, we've gathered the most frequently asked questions and provided comprehensive answers here. Whether you're curious about property amenities, booking conditions, or additional services, our FAQs section is designed to offer you the information you need.
Browse through the FAQs and embark on your journey to discover the beauty and luxury of Spain-Booking.com. If you have any specific questions or need assistance with a particular topic, please explore the categories below or contact our concierge team for personalized guidance. Your dream holiday starts here.
How do I book a holiday villa with Spain-Booking.com?
Booking a holiday villa with us is simple. Just visit our website, select your destination, dates, and preferences, and browse through our handpicked villa listings. Once you've found the perfect villa, you can contact our property manager or you can book it online, and our team will assist you throughout the process.
Are the villas on your website verified for quality and safety?
Yes, we take pride in offering handpicked villas that meet our quality and safety standards. Each villa is personally visited and verified by our team to ensure exceptional quality and authenticity.
Can I get assistance in planning my trip and choosing a villa?
Absolutely! We provide personalized recommendations and booking assistance to match your specific needs. Contact us, and our travel experts will help you plan your perfect Spanish getaway.
Are there any additional services offered, such as airport transfers or private chefs?
Yes, we offer a range of concierge services to enhance your vacation experience, including airport transfers, private chef services, event tickets, excursion reservations, and more. Explore our Concierge Services page for details.
What should I do if I have special requests or need assistance during my stay?
Our dedicated team is here to assist you. If you have special requests or need assistance during your stay, simply get in touch with us, and we'll make sure your needs are met.
Is there a minimum stay requirement for booking a villa?
Minimum stay requirements vary by villa and depend on the property owner's terms. Details can be found on each villa's listing page.
Can I make changes to my booking or cancel it if needed?
Booking policies differ between villas. Check the specific cancellation and change policies on the villa's listing page. For assistance, you can contact our support team.
What happens if there's an issue with the villa during my stay?
If you encounter any issues during your stay, contact our support team immediately. We'll work to resolve the problem and ensure you have a memorable experience.
Are pets allowed in the villas?
Pet policies vary by villa. Check the pet-friendly information on each villa's listing to see if they accommodate pets.
Can I cancel my holiday and get a refund?
Reservations can be canceled only in written form. Refunds are applicable under the following conditions:
- 100% refund: If canceled from the booking date up to 45 days before the scheduled arrival.
- 80% refund: If canceled from the booking date up to 30 days before the scheduled arrival.
- 70% refund: If canceled from the booking date up to 10 days before the scheduled arrival.
Why am I being asked to pay a security deposit?
We request a security deposit as a precautionary measure to cover any potential damages or excessive cleaning costs during your stay. It's a standard practice in the vacation rental industry to ensure the property is well-maintained. Rest assured, if the property is left in the same condition as when you arrived, the security deposit will be promptly refunded in full via credit card or wire bank transfer, subject to an inspection of the property. It's all about making sure you have a fantastic and worry-free stay!
Are discounts available?
We offer various discounts and special promotions throughout the year. These can include early booking discounts, last-minute deals, and seasonal offers. To stay updated on our current discounts, we recommend visiting our website or subscribing to our newsletter. Our goal is to provide you with the best possible value for your holiday, so keep an eye out for these special offers to make the most of your vacation!
Are we ATOL bonded?
ATOL bonding is a requirement for package holidays that include various components like flights, car hire, and more. Since we offer 'accommodation only' bookings, the ATOL bond requirement does not apply to us. Rest assured, we are committed to ensuring a safe and enjoyable accommodation experience for your holiday, even though the ATOL bonding does not pertain to our specific services. If you have any more questions or concerns, please don't hesitate to contact us. Your peace of mind is our priority!
Why Do I Have to Pay a Deposit & When is the full amount due?
We believe in providing our guests with the utmost flexibility and convenience when booking their dream holiday. When you reserve your stay with us, you have the option to choose from two straightforward payment options:
First Installment: Secure your booking by paying 50% of the total amount within two days of making the reservation.
Second Installment: Complete your payment by settling the remaining 50% of the total amount, and this is due no later than 45 days before your anticipated arrival.
Please note that full payment will be required if booking within 10 weeks of departure.
The damage security deposit is a standard practice in the industry and is included along with the initial deposit of the rental cost to guarantee the integrity of the property. Our goal is to make your booking experience as hassle-free as possible, allowing you to focus on the excitement of your upcoming vacation. Should you have any more inquiries or require further assistance, please feel free to get in touch. We're here to ensure your booking process is as seamless as your stay.
Why is the name different to the property's real name?
You may have noticed that in some instances, the name of the property listed on our website differs from its real name. This variance is a measure we take to protect the privacy of the property's location. Occasionally, property owners request this privacy for various reasons. Rest assured, we diligently select alternate names that accurately reflect the property's history, character, and surroundings. Our aim is to provide you with a name that gives you a genuine sense of the property's style and narrative. We want to ensure that you can still envision the unique charm and setting of each property, even if its name is different from its real one.
If you have any more questions or require additional information about a specific property, please feel free to contact us. We're here to help you make the most informed decisions for your upcoming holiday.
When will I receive the property addresses?
The property addresses will be provided to you as part of the booking process. Once you have completed the booking and the reservation is confirmed, you will receive a detailed booking contract. This contract will include essential information, including the precise addresses of the properties you have booked. We understand the importance of having all the details you need for a seamless and enjoyable holiday experience. Rest assured, the property addresses will be clearly outlined in the contract, allowing you to plan and prepare for your stay. If you have any specific concerns or if there's anything else you'd like to know about your booking, feel free to reach out to our dedicated support team. We are committed to ensuring that you have all the information you need for a fantastic vacation.
Do I need to hire a car?
Whether you need to hire a car depends on your destination and the type of holiday experience you desire. If your idea of a perfect day involves moving from your sun-lounger to the pool and back, a car may not be necessary. However, some of our properties are situated in remote rural areas, and having a set of wheels can enhance your experience, particularly if you're interested in exciting day trips and exploring the surroundings. We recommend using HolidayExtras.com for convenient car rental services. They specialize in searching thousands of destinations to find you the best holiday car rental options, saving you both time and money. The best part is, there are no added commissions, ensuring a hassle-free and cost-effective car rental experience.
Feel free to explore your options and decide based on your holiday plans. If you have any questions or need further assistance, our dedicated team is here to help you make the right choice for your vacation.
Can you help us book activities and trips while we're on holiday?
Of course, we're here to make your holiday exceptional. If you're interested in arranging activities and trips to enhance your vacation experience, we've got you covered. Whether it's securing an in-house chef for the week, organizing a snorkeling adventure, or arranging private golf lessons, our concierge service is at your disposal. We want you to spend more time unwinding and less time planning. To get started, simply contact our Concierge Team and let us know your preferences. We'll work our magic to tailor your holiday to your desires. Please keep in mind that our free concierge service is exclusively available for holidays and does not extend to weddings or other events. Feel free to reach out with your requests, and we'll ensure your holiday is packed with memorable experiences.
Are bed linen and towels provided?
Yes, bed linen and towels are provided in all our properties. You'll find these items ready for use upon your arrival, so you don't need to worry about bringing your own. If you have any specific questions or additional requests regarding bed linen and towels, please feel free to ask, and we'll be happy to assist you.
Can you have a babysitter?
Absolutely, we understand the importance of ensuring your little ones are well taken care of during your vacation. Whether you require a live-in nanny for the duration of your stay or simply need some assistance for a few hours, we've got you covered. Once your booking is confirmed, kindly submit a Concierge Request to let us know your specific needs. We'll promptly get back to you to discuss the details and make the necessary arrangements. Your peace of mind is important to us, and we're here to help make your family vacation stress-free and enjoyable.
We want to organise a birthday surprise; can you help us organise this?
Absolutely! We'd love to help you create a memorable and unforgettable birthday surprise. Whether you already have a vision in mind or need some creative suggestions, our team is here to make it happen. We can assist with a wide range of surprises, from pampering experiences like massages and manicures to organizing wine tours or other exciting local activities. To get started, please submit a Concierge Request with your preferences and any specific ideas you may have. We'll get in touch with you shortly to work out the details and plan a fantastic celebration. Your satisfaction is our top priority, and we're dedicated to making your special occasion extraordinary. Let's make this birthday one to remember!
Is the property suitable for children?
We understand that traveling with children is a priority for many of our guests, and approximately 90% of our customers are families or groups of families. Therefore, the majority of our properties are indeed child-friendly and equipped to ensure your little ones have a wonderful and safe stay. We take extra care to provide detailed property overviews and terms and conditions, where any aspects that may not be particularly suited to kids are clearly mentioned. However, if you have specific questions or need more information about a property's suitability for children, our concierge team is here to assist you. Please don't hesitate to reach out with any concerns or inquiries.
Are cots and high chairs available?
We understand the importance of convenience and safety for families traveling with young children. In most of our properties, cots and high chairs are readily available to make your stay more comfortable and stress-free. To ensure you have these amenities ready for your arrival, please submit a Concierge Request after your booking.
The great news is that cots and high chairs are typically included in the rental price, so there are no extra costs involved. We want to make your family's stay as enjoyable as possible, and these amenities are part of the package. If you have any specific requests or need more information about the availability of cots and high chairs for a particular property, our concierge team is here to assist you. Just let us know your requirements, and we'll make sure you have everything you need for your family vacation.
Is the pool heated?
Many of the pools at our luxury villa rentals are equipped with heating systems to enhance your swimming experience. Some of our properties offer pool heating as an option, which means you can have the pool heated to your desired temperature for a fee. It's important to note that the pool's water temperature depends on various factors, including the effectiveness of the heating system, weather conditions, and the outside temperature. While a heated pool can significantly improve the comfort of your swim, it's worth considering that in cooler weather, the water may not be as warm as you might expect. If you're interested in having a heated pool for your stay or have specific questions about the pool heating options for a particular property, please contact our concierge team. They will provide you with all the details you need to make your pool experience as enjoyable as possible.
If you don't find the answer you're looking for, or if you'd like further assistance, our dedicated concierge team is always ready to help. Feel free to reach out to us, and we'll be delighted to assist you with your queries. Your satisfaction and peace of mind are our top priorities, and we're here to ensure that your holiday in Spain is truly unforgettable.
What about COVID-19?
COVID-19 Travel Information
At Spain-Booking, we understand the importance of ensuring a safe and enjoyable travel experience for all our guests. While the travel landscape has evolved due to the COVID-19 pandemic, we remain committed to providing exceptional service with your well-being in mind.
Safety First: Your health and safety are our top priorities. We adhere to all local and international health guidelines and regulations. Our properties are thoroughly cleaned and sanitized, and we continue to monitor the latest health updates.
Flexible Booking: We offer flexible booking options to provide peace of mind. In case your travel plans need to change due to unforeseen circumstances, we will work with you to find a suitable solution.
Stay Informed: Travel regulations and requirements can vary. We recommend staying informed about the latest travel advisories, entry requirements, and safety protocols for your destination. Feel free to contact us for guidance and information.
While the world of travel has changed, we remain dedicated to making your journey with Spain-Booking as safe and enjoyable as ever. Your health, comfort, and memorable experiences are at the heart of what we do. We look forward to welcoming you to your dream holiday with confidence and peace of mind.
